Service Terms & Conditions
These terms apply to all services provided by Ryota’s Window Cleaning.
By booking our services, you agree to the following conditions.
1. Access to Property
Customers must provide safe and reasonable access to all windows to be cleaned, including access through gates, driveways, or side passages.
If access is not available at the scheduled visit, the full service charge may still apply.
We reserve the right to refuse service where access is unsafe or obstructed.
2. No Access to Property
Customers are responsible for ensuring gates are unlocked and obstacles removed.
If we are unable to gain access at the agreed time, the visit may still be chargeable.
3. First-Time Cleans
Initial cleans may require additional time due to heavy dirt build-up.
Prices quoted for ongoing service may be adjusted after the first clean if the condition of the property differs from expectations.
4. Regular Cleaning Schedule
Regular services are typically provided every 4, 6, or 8 weeks.
If a scheduled visit is missed due to access issues or customer requests, the next clean may be charged at a higher one-off rate.
5. Weather Conditions
Services may be rescheduled due to severe weather for safety reasons.
Light rain does not normally affect pure water cleaning results and is not grounds for cancellation.
6. Safety & Ladder Use
Ladders may be used where necessary to access certain windows.
Work will not be carried out if conditions are deemed unsafe, including high winds, unstable ground, or restricted access.
7. Pure Water Cleaning System
We primarily use a purified water system designed to dry naturally without streaks.
During the first few cleans, minor spotting may occur as residues are removed from frames and seals.
8. Conservatory & Roof Areas
We take great care when working around conservatories, roofs, and fragile structures.
However, we cannot accept liability for pre-existing weaknesses, deterioration, or structural defects.
We do not walk on conservatory roofs.
9. Skylight & Velux Windows
External roof windows are cleaned using specialist equipment.
Internal cleaning requires safe access and adequate working space.
10. Parking Charges
Where paid parking is required, the cost may be added to the service price.
Customers are encouraged to provide suitable parking arrangements where possible.
11. Payment Terms
Payment is due upon completion unless otherwise agreed.
Late payment may result in suspension or termination of future services.
Outstanding balances may be pursued through appropriate recovery procedures.
12. Cancellation Policy
At least 24 hours’ notice is required for cancellations.
Late cancellations or denied access may incur a charge.
13. Damage & Liability
We take every care while working on your property.
We are not responsible for damage caused by pre-existing faults, loose fittings, deteriorated frames, or poorly installed units.
Any concerns must be reported within 24 hours of the service.
14. Satisfaction
If you are not satisfied, please contact us promptly so we can address the issue.
⭐ Scope of Service & Limitations
15. Standard Exterior Cleaning
Standard service includes cleaning of exterior glass, frames, and sills unless otherwise agreed.
16. Interior Cleaning
Interior cleaning includes glass only.
The following are not included:
• Frame cleaning
• Removal of mould or mildew
• Cleaning of blinds, curtains, or surrounding fixtures
• Removal of stains embedded in seals or frames
17. Additional Work & Extra Charges
The following are not included in standard cleaning and may incur additional charges:
• Moss, algae, or heavy organic growth
• Cement, plaster, paint, or construction residue
• Adhesive or tape residue
• Hardened bird droppings
• Egg stains
• Excessive dirt build-up due to neglect
• Post-construction or renovation cleaning
Such work may require specialist treatment or additional time.
18. Pre-Existing Stains & Damage
Some marks cannot be removed through standard cleaning methods, including:
• Hard water staining
• Glass scratches or etching
• Failed double-glazing units
• Oxidation of frames
• Permanent discolouration
We are not responsible for pre-existing conditions.
19. Water Run-Off & Drips
Water may continue to run from upper frames, vents, or seals after cleaning.
This is normal and beyond our control.
20. Obstructions
Items such as furniture, vehicles, garden equipment, or overgrown plants may prevent access.
Cleaning may be limited or cancelled where safe access is not possible.
⭐ Conduct & Additional Requests
21. Respectful Conduct Towards Staff
Customers must treat our staff with courtesy and respect at all times.
Abusive language, aggressive behaviour, harassment, or discriminatory remarks will not be tolerated.
We reserve the right to immediately stop work and leave the property if such behaviour occurs.
The full service charge may still apply.
22. Additional Work Requests
Any work beyond the agreed service must be requested in advance.
Customers should provide at least 24 hours’ notice where possible.
Requests made on the day will only be carried out if time and safety permit.
23. Payment for Additional Work
All additional work will incur extra charges based on time and scope.
Payment for completed extra work is required.
⭐ Operational Conditions
24. Pets & Animals
Customers must ensure pets are secured during the visit.
We are not responsible for animals escaping during service.
25. Use of Utilities
We may use external water sources where necessary.
Any such use will be minimal.
26. Photographic Records
We may take photographs of windows before and after cleaning for quality control and evidence purposes.
No images identifying occupants will be used without permission.
27. Property Condition
We are not responsible for damage resulting from pre-existing structural issues, fragile materials, or poor maintenance.
28. Third-Party Instructions
We will only accept instructions from the customer or an authorised representative.
29. Service Suspension or Termination
We reserve the right to suspend or terminate service if:
• Payment is repeatedly late
• Access issues persist
• Unsafe conditions exist
• Abusive behaviour occurs
30. Force Majeure
We are not liable for delays or inability to provide services due to events beyond our control, including extreme weather or emergencies.
31. Changes to Terms
We reserve the right to update these terms at any time.
Ryota's Window Cleaning 